Voice: 708-988-1936 Fax: 708-388-1493
billg35@aol.com

Education
Humboldt State University Arcata, CA
Studies in Greek, philosophy and music
University of California Santa Barbara, CA
Bachelor of Arts in Greek and Religious Studies 1982

Experience
Full-Time Consultant
Train, consult, and tutor a variety of clients. Regular training sessions, occasional meetings, phone and e-mail support, technical support, individuals and small companies. Networked and stand-alone computers. Will train and offer simple technical support for Windows, training and full technical support for current and older Macintosh hardware and operating systems.

Popular volunteer presenter for three Chicago area Macintosh users Groups:
The South Side Macintosh Users Group Monthly appearances as “Dr. Macintosh” where I take general questions. Long-time member, presenter, and former board member of The Rest of Us http://www.trou.org/. Monthly leader of the hour-long New Users Special Interest Group of the Northwest of Us http://www.nwou.org/. Volunteer support for schools and churches.

Assistant Director for the Web Institute for Teachers http://cuip.uchicago.edu/
For the Chicago Public Schools / Univ. of Chicago Internet Project (CUIP) wrote web-based modules for Computer Basics and an Introduction to Web Browsing. Co-mentored 15 school teachers in computer basics, browser use, composing web pages, uploading and creating a web site, web searching, email use, creating a lesson plan based on the WWW. Managed paperwork and coordination for 120 attendees.

Computer Trainer and Support Staff, Laboratory Schools, University of Chicago
Create, publicize, teach and evaluate two hands-on classes per week for staff and faculty. Classes cover beginning and intermediate use of the Macintosh and productivity applications, e-mail, All About the Internet / WWW, Graphics on Computers, e-mail Administration (featuring QuickMail). Trained technical staff on Mac OS and networking support. Offered technical support for users.

Systems Support Analyst, Facilities Services, University of Chicago
User Support: Reorganized Information Technology support office. Offered phone and on-site users with technical support, Mac OS and productivity application training for 60± users across five locations throughout the campus. Legacy Systems Coordination: Oversaw the downloading / uploading of files from legacy Mainframe applications and a custom FoxPro database. Helped match changing Excel formats with Mainframe requirements. Macintosh to Windows NT Transition: Helped design, implement, and troubleshoot converting from 55 Macs to 100 Windows NT v4 workstations and three NT v3.5.1 Servers. This included OS, productivity application and QuickMail to Eudora Pro e-mail changes, user retraining, Mac file conversion, server setup, PC hardware, network and software configuration troubleshooting, individual and group training.

Microcomputer Support Analyst, Administrative Information Systems /Consulting, University of Chicago http://nsit.uchicago.edu/
Training: Create, publicize, teach and evaluate 10-15 very well received hands-on classes per quarter for University administrators, staff and faculty. Classes cover beginning, intermediate and advanced use of the Macintosh and productivity applications, e-mail, All About the Internet / WWW, Graphics on Computers, Troubleshooting the Macintosh, Troubleshooting Mac Networking, Backup (featuring Retrospect Remote), e-mail Administration (featuring QuickMail). Train users in one-on-one situations, with attention to individual work processes and needs. Consulting: Help departments and individuals choose, order, configure, install, upgrade and use hardware, software, e-mail systems and network services. Technical Support: Research software, hardware and trends in the computer business. Attend and critique vendor presentations. Help user and local administrators repair / get their Macs working again.

Part-time Adjunct Faculty, Moraine Valley Community College, Center for Community and Continuing Education, Palos Heights, IL
Prepare outlines, handouts, exercises, and teach introductory classes on the Macintosh, including word processing, desktop publishing, graphics.

Lending Services and Cashier Section Head, University of Chicago Joseph Regenstein Library, Circulation Services
Supervise, hire, train, and review two supervisors and 3.5 FTE bargaining unit clerical staff. Supervise Cashier/Privileges Office ($300,000 collected annually) and Circulation staff (150,000 loans annually). Consulted on, implemented and documented mainframe Automated Patron Accounting system. Create complex forms for Circulation and Cashier / Privileges Office using Microsoft Word for DOS, Windows and Macintosh. Write external correspondence for sensitive privileges and billing matters (300 per year). Adjudicate appeals from faculty, staff, students, and visitors for Library privileges and disputed loans. Issue periodic “Automation Updates” to departmental circulation supervisors about the Library mainframe database. Instigated, facilitated and provided documentation for a PC users group for Library staff.