We sell our services in three ways:

1) Simple Ad Hoc Hourly Rates
2) Retainer-Based Discounts on Ad Hoc Hourly Rates
3) Fixed Pricing

You get discounts for:

1) Location relative to our address
2) Complexity of your site, as partially represented by number of computers
3) Nonprofit status or membership in the Apple Consultant Network

All customers sign a Credit Agreement.

Read our Value Pricing Philosophy .

Terms and Agreements

Minimum Charges
On Site:

•    Within 60615 Zip code, a one-hour minimum charge.
•    Within 60601-07 Zip codes, a 1.5 hour minimum charge.
•    All other locations within the City of Chicago are charged a minimum of 2 hours.
•    Outside City of Chicago we charge a minimum of 6 hours, including travel time, plus applicable Travel Charges (see description in “Travel Charges” section below)

Remote Phone and Email Support:

•    Minimum of ½ hour is charged. If support takes less than five minutes, there is no charge.
Other Remote Support*:
•    Minimum of ½ hour is charged.

Credit Agreement:

All new customers, returning customers with more than 12 months since our last services, and previous customers who have not complied with terms of services, must sign a simple two-page Credit Agreement prior to services being rendered. The Credit Agreement includes the customer’s authorization for us to charge their credit card for time, services, and products rendered if payment is not received as prescribed by the Credit Agreement or other written agreement.

Standard Hours

Applicable Ad Hoc Rates apply to work performed Monday through Friday between the hours of 8:00 a.m. and 6:00 p.m. Central Zone.

Extended Hours

Services provided weekdays after 6:00 p.m. or before 8:00 a.m., and anytime weekends or national holidays, are charged at one-and-one-half times the applicable Ad Hoc Rate.

Time Calculation

After the initial minimum time charge is met, additional time is rounded to the nearest quarter hour.

Travel Charges

Apply only outside Chicago city limits. Mileage charges are based on current IRS mileage reimbursement rates, or actual cost of travel, if using transportation other than our cars. Time is also charged for both directions of travel outside the Chicago of Chicago. If tolls and parking fees are incurred, they will be billed to the customer. Mileage distance is determined using Google’s “Get Directions” Map calculation for its “Suggested Route” via car.

Rates and Terms Subject to Change

All rates not bound by a signed Service or Project Agreement are subject to change without notice. Any signed agreements may include prices and terms different from those stated above.

*The term “Remote Support” includes remote device observation, inspection, control, configuring, and monitoring; writing or procuring quotes, research documents, or other reports; reading logs, manuals, and other reference materials; and writing scripts, code, and Web site development.